Terms and Conditions
HAPPINESS GUARANTEE: We’re sure that you and your team will love your experience. In fact, as part of our Happiness Guarantee, if your participant score isn’t at least 4.8/5 stars, your next experience is on us.
teambuilding.com’s Happiness Guarantee applies to both virtual and in-person events. Your event hosts will provide a review link at the end of your event to gather your team’s feedback. If your participants collectively rate your experience below a 4.8/5 stars, then we’ll host a complimentary experience of equal or lesser value for your team.
If your score is below 4.8/5 stars, please let us know within 30 days of your original event date by emailing vip@teambuilding.com to schedule a new experience. Scheduling restrictions may apply.
PAYMENT: Upon clicking the Confirm & Pay button, you will be directed to pay via credit card or invoice. Payment is due upon receipt unless Purchase Order arrangements have been agreed to by both parties.
RESCHEDULING YOUR EVENT: We are happy to accommodate reschedules; there may be a fee associated with the change. You do not need a new event date to move or cancel your original event date. Your event must be rescheduled within 365 days of your original event date.
RESCHEDULING FEE STRUCTURE FOR IN-PERSON EVENTS:
- 14 or more days out from your event date: No fee.
- 7 - 13 days out from your event date: 30% of your experience fee; travel fees and add-ons are non-refundable and non-transferable.
- Within 7 days of your event date: We do not accept reschedules within 7 days of your event date. Rescheduling within 7 days of your event date incurs a 100% fee.
RESCHEDULING FEE STRUCTURE FOR VIRTUAL EVENTS:
- 7 or more days out from your event date: No fee.
- 3 - 6 days out from your event date: $250 rescheduling fee.
- Within 3 days (72 hours) of your event date: We do not accept reschedules within 3 days of your event date. Rescheduling within 3 days of your event date incurs a 100% fee.
INCREASING YOUR GUEST COUNT FOR IN-PERSON & VIRTUAL EVENTS: If you would like to increase the number of guests for your scheduled event, please send an email to vip@teambuilding.com. If we can accommodate your guest count change, you will see an updated billing amount that must be confirmed and paid at least 10 days before your event. Approval of guest count increases is dependent on our staff availability. If additional guests attend the event that were not previously billed, you will be invoiced at the full per-person rate after your event.
DECREASING YOUR GUEST COUNT FOR IN-PERSON & VIRTUAL EVENTS, INCLUDING NO-SHOWS:
IN-PERSON EVENTS: If you decrease the number of guests at least 7 days before your event, then the difference in event price will be applied to your teambuilding.com account as a credit that you may use toward future events. Any credit issued will be in accordance with our rescheduling and credit policies.
IN-PERSON EVENTS: If you decrease the number of guests at least 7 days before your event, then the difference in event price will be applied to your teambuilding.com account as a credit that you may use toward future events. Any credit issued will be in accordance with our rescheduling and credit policies.
Once within the 7-day window before your event, participant counts can no longer be changed. No refunds or credits will be issued for reduced participant headcount turnout at an event ("Low Show") or zero participant turnout at an event ("No Show").
VIRTUAL EVENTS: If you decrease the number of guests at least 3 days before your event, then the difference in event price will be applied to your teambuilding.com account as a credit that you may use toward future events. Any credit issued will be in accordance with our rescheduling and credits policies.
Once within the 3-day window before your event, participant counts can no longer be changed. No refunds or credits will be issued for reduced participant headcount turnout at an event ("Low Show") or zero participant turnout at an event ("No Show").
If too few participants attend to run your selected event successfully, then our hosts will run a 45-minute Kahoot Individual Trivia vs. Trivia event for the guests who are present.
REFUNDS: All sales are final and backed by our Happiness Guarantee. If any situation may cause you to request a refund, please reach out to our Customer Experience team at vip@teambuilding.com and we will work with you to find a solution, which may include exploring additional events and products to fit your needs and/or offering teambuilding.com credits. We do not offer refunds of the original payment.
CUSTOMIZATION: We begin work on your custom events immediately upon booking. Customization fees are non-refundable. All custom elements must be received by the deadlines listed on your proposal to ensure custom work is completed on time.
TRAVEL DISRUPTION POLICY: Travel disruptions can happen and we may be unable to reach your location which can cause a delay or a need to reschedule your event. Please see our policy linked here for what to expect when there are travel disruptions to ensure the safety and well-being of our team and yours while minimizing the impact on your event.
LIABILITY WAIVER: This is a binding agreement between teambuilding.com and your organization ("Client"), together known as "the Parties".
TRAVEL DISRUPTION POLICY: Travel disruptions can happen and we may be unable to reach your location which can cause a delay or a need to reschedule your event. Please see our policy linked here for what to expect when there are travel disruptions to ensure the safety and well-being of our team and yours while minimizing the impact on your event.
LIABILITY WAIVER: This is a binding agreement between teambuilding.com and your organization ("Client"), together known as "the Parties".
As teambuilding.com will be facilitating an event for Client, and attendees may consume alcohol during this event, the Parties agree as follows:
- teambuilding.com may facilitate for a third party vendor to provide alcohol and bartending services.
- Client will be solely liable for any and all damages, fines, penalties, fees, and other costs related to the consumption of alcohol.
- Client will not allow any attendee to consume more than two regular sized alcoholic drinks or a similar quantity of alcohol for a duration that starts two hours before the event start time and extends to the time that all attendees depart the event venue. A regular sized drink shall consist of 12 ounces of beer, 5 ounces of Wine, or 1.5 ounces of distilled spirits whether consumed directly or mixed with non-alcoholic items.
- Client agrees to indemnify teambuilding.com from and against any and all damage, loss, or injury, or liability for a claim of damage, loss, or injury to persons or property, including death, whether or not caused by or resulting from the acts of, or arising from the actions of any guests’ consumption of alcohol.
- Client releases, forever discharges, and holds harmless teambuilding.com and its employees, agents, and contractors from any liability whatsoever.
- Client will ensure all attendees are quiet and non-disruptive while entering and exiting the venue location.
- Client will be solely responsible for any damage or personal injury to attendees or other persons directly or indirectly related to the consumption of alcohol by attendees.
- teambuilding.com at its sole discretion may remove attendees from the event who are found to be consuming more than two regular-sized alcoholic drinks or a similar quantity of alcohol, and/or any attendee that is disruptive.
THIS WAIVER AND RELEASE OF LIABILITY SHALL REMAIN IN EFFECT FOR THE MAXIMUM DURATION ALLOWED BY LAW.
LIMITED LIABILITY: In all cases, the maximum liability of teambuilding.com is equal to the lesser of $500 or the total paid for your booking.
TECHNICAL GLITCHES & EXPLOITS: teambuilding.com reserves the right to cancel any event booked intentionally through exploiting a technical glitch or error. If any glitch occurs leading to an error in your booking, then teambuilding.com will contact you as soon as possible upon learning of it.
If a technical glitch or error prevents you from making a booking or update, then you agree to contact by email your client advisor or info@teambuilding.com. The time stamp on the email will be considered for policies related to booking updates and confirmations, for example the 3 day (72 hour) requirement for guest count changes or booking cancellations.
FORCE MAJEURE: If any circumstances prevent the running of this event, including, but not limited to: acts of God; strikes or labor disturbances; war; acts of terrorism; riots; illegal acts; government restrictions; sabotage; epidemics; floods; fires; unusually severe weather conditions; accidents or any other circumstancesbeyond the reasonable control of teambuilding.com, we will work with you to provide an alternative experience or waive any rescheduling fees.
TECHNOLOGY: Reliable internet connection, webcam and related technology are necessary in order to access the online platform required for a successful event. If technical issues arise beyond the control of teambuilding.com, we will work with you to provide an alternative or reschedule your event.
DRAFT BOOKING EXPIRATION DATE: All draft bookings are assigned a draft booking expiration date. teambuilding.com reserves the right to modify or change your event until it is confirmed and you have made payment.
BLACKOUT DATES: teambuilding.com reserves the right to void any unpaid and unconfirmed event booking should a blackout date occur. These are updated on a day-to-day basis. If this affects your event we will do our best to accommodate you for that time, and otherwise will suggest alternatives.
CREDITS: Account credits may only be used to purchase or modify an event booking. Account credits are non-refundable and may not otherwise be redeemed or converted to cash. Credits purchased never expire.
CONTACT INFORMATION: You agree to keep your contact information up to date. You consent to teambuilding.com using the information you provide to contact you, send system notifications, and miscellaneous updates.
PRIVACY: Creating a draft booking makes a publicly accessible link. teambuilding.com will not share this link with any third parties but is not responsible for its distribution and/or use. You agree to hold teambuilding.com harmless from any result of distribution of this link. teambuilding.com agrees to comply with applicable privacy laws and regulations.
INTELLECTUAL PROPERTY: The content, games, and activities in our events are proprietary and protected by intellectual property laws. You agree that you will not record, reuse, modify or otherwise use this content without written permission from teambuilding.com.
EVENT KITS: All sales of event kits are final, and there are no refunds or exchanges of kits. No substitutions are available for event kits.
SHIPPING: Events with shipped kits only deliver within the continental United States, and include shipping costs. You must provide addresses at least 21 days prior to your event date or as specified in the event description. No address changes can be made after submission. teambuilding.com will do everything in our power to ensure your packages arrive on time. We are not responsible for delayed, damaged or lost kits related to the shipping process. Additional shipping terms may apply, as specified in the event description.
UPDATES: teambuilding.com reserves the right to update these terms and conditions at any time and for any reason, with or without notice.